Main Challenges and Commitments

Parque Escolar has already fulfilled a considerable part of the commitments it assumed in 2008, as the table below confirms:

Governance Structure and Model

Operation area	Commitments for 2009	Achieved in 2009	Assessment	Commitment 2010 2013
Sustainability structure and management	• Implementation of the Parque Escolar sustainability governance structure, with integration of sustainability indicator assessment into the management system • Implementation of mechanisms that allow the stakeholders, in particular the workers, to transmit recommendations and opportunities for improvement to the governance bodies	• Approval and implementation of the new Parque Escolar structure, with the aim of meeting the challenges of the School Modernisation and Monitoring Programme • Concretisation of the Service Quality Assessment Project in 2009, with excellent results in terms of school community satisfaction for the services provided by Parque Escolar • Suggestion box available on the company intranet so that workers can make recommendations and suggestions for improvement •Definition of work groups for improvement of internal processes, including the area of sustainability		• Guaranteeing continuity of the Service Quality Assessment project and identifying actions to improve satisfaction • Measuring and dynamising internal participation of workers with suggestions for improvement • Consolidating processes for gauging the performance in the areas of environmental, economic and social sustainability • Launch of the Sustainability and Service Quality Assessment Portal • Survey for assessment of the Sustainability Report carried out amongst the main stakeholders
Principles of good governance, ethics and conduct	• Presentation of the Code of Ethics included in internal training actions with a view to increasing awareness • Dissemination of the Code of Ethics to the other stakeholders	• Compliance in general with the Principles of Good Governance for the Public Sector • Presentation of the Code of Ethics in sessions welcoming new workers; • Dissemination of the Code of Ethics through the Parque Escolar website		• Improvement in degree of compliance with the Principles of Good Governance for the Public Sector

Innovation

Operation area	Commitments for 2009	Achieved in 2009	Assessment	Commitment 2010 2013
Innovation	• Phased implementation of school projects • Assessment of impact of projects in the school universe • Strengthening of relationships with partners • Incorporation of the aggregation and electronic public purchases policy • Forging of new partnerships with new entities • Assessment of partnerships	• Study on the economic/financial viability and creation of value of the various dynamisation projects for the services provided by the schools carried out • Pilot project carried out for the installation of vending machines in addition to the snack bar in four pilot schools • Implementation of document management system • Continuity of partnership with Connected Urban Development, Cisco and EDP • Continuity of partnership with GEPE in coordination with the Education Technological Plan • Preparation for implementation of the Energy Efficiency project in the schools • Implementation in of the School Shop in the four pilot schools • Study on the creation of a central services body carried out • BAME Project 2009 implemented		• Implementing the School Shop in the remaining Parque Escolar schools • Implementing the room rental service in the schools • Dynamising the vending machine implementation project • Implementing the energy efficiency project in the whole school network • Continuing the BAME project • Assessing opportunities for economic exploitation of own asset projects
Communication	• Proceduralisation of the privileged communication channel model • Development of internal communication channels, such as the intranet • Dissemination of the results of the Service Quality Assessment	• Publication on the Parque Escolar website of the results of the Service Quality Assessment • Various actions for advancement of the intranet		• Disseminating the Parque Escolar website and Sustainability and Service Quality Assessment Portal

Stakeholders

Operation area	Commitments for 2009	Achieved in 2009	Assessment	Commitment 2010 2013
Sustainability Report	• Annual production and dissemination of the sustainability report • Drawing up a report that is more in line with the GRI G3 guidelines • Submitting the Sustainability Report to external verification	• Launch of the second Parque Escolar Sustainability Report • Preparation of the process for submitting the Sustainability Report to external verification		• Developing a procedural model for gathering information that responds more effectively to the GRI GS guidelines
Workers	• Defining and implementing a short and long-term human resources right-sizing strategy • Conception and implementation of the career and training plan plus a performance assessment model and coaching incentives and actions	• Commitment to recruitment of new staff members given the demands of the Parque Escolar Modernisation Programme and the respective schedule • Development of career plan and setting up of a coaching programme • Conception and implementation of the performance assessment model for all workers		• Revising the medium-term strategy for sizing of the company workforce and for worker profiles • Continuing the performance assessment process • Continuing commitment to worker training
Suppliers and service providers	• Definition of a balanced, evolutive model for assessment and selection of contractors, suppliers and other service providers on the basis of sustainability and social responsibility criteria • Implementation of a contractor and service provider qualification system	• Compliance with all rules of the public contracting regimes applicable to Parque Escolar • Voluntary adherence to the National Public Purchasing Agency • Adherence to Construlink electronic platform		• Commitment to involvement of suppliers and service providers and to informing them with respect to Parque Escolar’s future contracting needs

Environment

Operation area		Commitments for 2009	Achieved in 2009	Assessment	Commitment 2010 2013
Eco-efficiency, biodiversity and climate change		• Launch of the Energy Efficiency in Schools project in all its diverse aspects • Increasing awareness of the infrastructure users for appropriate use of the spaces and facilities • Creating awareness throughout the value chain and partners for the importance of reducing consumption and minimising environmental impact	• Preparation for implementation of the Energy Efficiency in the Schools project		• To implement the energy efficiency project in the whole school network • Measuring impacts of the modernisation interventions in the schools in terms of improvements in environmental impact and in line with the building certification procedures • Educating infrastructure and facility users in appropriate use of spaces and facilities
Legend:
	Objectives fully met
	Objectives partially met
	Objectives not met